Privacy Policy

Last updated: 1 November 2026

About us

Your Brand By Me ("YBBM", "we", "us") is a branding, packaging and design studio on the Gold Coast, Queensland, Australia.

This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need to respond to you and deliver your project. Depending on how you deal with us, this may include:

  • Contact details: your name, email address, phone number and business name.

  • Project details: your website or Shopify store address, the package or service you're interested in, your budget range, preferred start date, and anything you tell us about your business or project.

  • Booking details: the time and date of calls you book with us.

  • Project materials: files, brand assets, product information and store access you share with us to complete your project.

  • Payment details: invoices and payments are processed by our payment providers. We do not store your card details.

  • Website usage: our website host may collect technical information such as your browser, device and pages visited, using cookies. See "Cookies" below.

How we collect it

We collect information directly from you when you:

  • complete an enquiry form on our website;

  • complete a lead form in one of our ads on Facebook or Instagram (these forms are provided by Meta);

  • book a call, email or message us, or speak with us;

  • become a client and share project materials.

If you'd rather not provide some information, we may not be able to respond to your enquiry or complete your project. You can contact us without giving your full name, but we'll need a way to reply.

Why we use it

We use your information to:

  • respond to your enquiry and assess whether your project is a good fit;

  • schedule calls, prepare proposals and agreements, and issue invoices;

  • deliver, manage and support your project;

  • send you occasional updates about our services and offers, if you have agreed to receive them;

  • keep business records and meet our legal and tax obligations.

We do not sell your personal information.

Who we share it with

We share personal information only where needed to run our business and deliver your project, with:

  • Service providers that help us operate, such as our website host (Squarespace), Meta (for Facebook and Instagram lead forms), email and marketing tools [e.g. Klaviyo], scheduling tools [e.g. Calendly], document and file storage [e.g. Google Workspace, Notion, Tally], and payment providers [e.g. Stripe].

  • Trusted specialists we occasionally engage to work on your project under our direction, such as developers, photographers or SEO specialists. They may only use your information for that work.

  • Professional advisers and authorities, such as our accountant, or where the law requires it.

Overseas storage

Some of our service providers store information outside Australia, including in the United States. We use reputable providers and take reasonable steps to make sure your information is handled securely and in line with this policy.

Marketing

If you agree to hear from us, we may send occasional emails about our services, offers and availability. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us.

Cookies

Our website host uses cookies to make the site work and to understand how it is used. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended. If we add advertising tools such as the Meta Pixel to our website in future, we will update this policy.

Storage and security

We keep your information in password-protected systems and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law (for example, financial records), then delete or de-identify it.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us at the details below. We will respond within a reasonable time, usually within 30 days.

Questions and complaints

If you have a question or concern about how we handle your information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Your Brand By Me Email: contact[at]yourbrandbyme.com Gold Coast, Queensland, Australia